Please double-check your selected collection date and cart items before proceeding to checkout. Kindly inform us about your collection first, before joining the queue to browse. We will attend to you as soon as possible.Īm I still able to browse the shelves for additional purchases when I collect my order? Kindly step away from the entrance door and adhere to all social distancing rules. No need – you can give your name and order number to staff at the door, and wait outside of the shop. Additional packaging fees ($0.40-$0.80 per box) may apply if you need more than 5 separate packages.ĭo I need to join the queue if I am picking up an order? If you would like separate packages for your order, please give details in the “special request” section, or reply to the order confirmation email with the request. Do drop us an email with your order number, name and contact number to facilitate checking.Ĭan I request for my order to be packed separately into multiple different packages? In case when you did not receive any confirmation 1 day before your order fulfilment date, it may be due to an incorrect email provided. Please reply to the auto-generated email with a screenshot of payment confirmation. Do refrain from sending a separate email as it may go to spam or delay the processing of your order. We will look through every order, confirm payment status and send through a confirmation email within 2-5 days. In case when payment is not successful, payment methods can be found here. When an order is placed online, an auto-generated email will be sent to you with the unique 5 digit order number. How do I make payment? Can I pay on collection?Īs of, all orders will require PayNow or credit card payment before collection. We will arrange for top up of delivery fee based on quote from the courier (varies depending on location). If you require delivery at a precise time, please reply to the email received upon checkout. Do note that for this fee, delivery slot is anytime between 10am-4pm. Please select a delivery date at checkout to opt in. Yes! As of September 2020, we are offering our customers islandwide delivery (excluding other offshore islands) at $10 per location.
We will do our best to accommodate if we can! If you need to order more urgently, please get in touch via /contact-us/ with your requested items, quantities, and delivery/collection time. Website orders need to be placed by 12pm at least two days in advance. If I order online now, can I pick up my order today/tomorrow? This is separate from the delivery fee (if opting for delivery). It is a non-refundable fee charged to compensate for the additional manpower, logistics, packing costs, and Rapyd commission required to ensure that our online ordering platform/packing system runs smoothly. I can’t find _ on the online shop – how do I order?Ĭertain items are available for walk-in purchase only due to limited production capacity! This includes new/weekend specials (such as taro mochi croissants, BKAs, Bacon potato danishes, cinnamon kouignamann) We are open for walk-ins! 7:30am-4pm on Sundays and Mondays, and 7.30am-6pm (or sold out) on Tuesdays-Saturdays. Do I have to order online? Are you open for walk-ins?